Shipping & Returns

Last updated: September 14, 2026

Every order is packed by hand. Here's what to expect once your notebook is on its way, and what to do if something isn't right.

Where we ship

We ship to addresses in the United States. Orders to Alaska, Hawaii, US territories and APO/FPO/DPO addresses may take a few extra days to arrive.

Processing time

We pack and ship orders within 3–5 business days after payment (Monday to Friday, excluding US holidays). As soon as your order ships, we'll email you the tracking number.

Shipping method and cost

  • We ship with USPS Ground Advantage, which usually takes 2–5 business days after your order ships.
  • Shipping is calculated in your cart from your address and the weight of your order, and we charge exactly what the USPS label costs us, with no markup. You'll see the exact amount before you pay.
  • Delivery times are estimates from USPS and are not guaranteed.

Address problems

Please double-check your shipping address at checkout. If you notice a mistake, email us right away and we'll fix it if the order hasn't shipped yet. If a package is returned to us because of an incorrect address, we can reship it once you cover the new shipping cost.

Lost or missing packages

If your tracking shows "delivered" but you can't find your package, check around your property and with your neighbors, then contact your local post office. If it still doesn't turn up, email us within 14 days of the delivery date and we'll help you file a claim with USPS.

Damaged or wrong items

If your order arrives damaged or you received the wrong item, email us within 14 days of delivery with your order number and a photo. We'll send you a replacement or a full refund, whichever you prefer, and you won't need to send anything back.

Returns

  • You can return unused notebooks in their original condition within 30 days of delivery.
  • To start a return, email us with your order number. We'll reply with the return address and instructions.
  • You're responsible for the cost of return shipping, and the original shipping cost is not refundable, unless the return is due to our mistake.

Refunds

Once we receive and check your return, we'll refund the product price to your original payment method within 5 business days. Depending on your bank, it can take another 5–10 business days to appear on your statement.

Exchanges

Want a different design? The fastest way is to return the one you have and place a new order for the one you want.

Cancellations

Changed your mind? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full.

Contact us

Questions about your order? Write to hello@yesmydog.com and include your order number (it looks like YMD-1001).